My sense of injustice was front, center, and self-defending when I heard the new bill payment manager tell me that they were not going to honor the already twice-promised reinstatement fee waiver, which I’d been waiting for several weeks to have applied.
The force of my instantly outraged reaction called her out for her phrasing of “we need to compromise, so I can only credit you half the amount” and “we don’t want to encourage repeat offenders” – which basically changed the rules as well as accused and insulted.
Yet after I emoted, I started laughing and apologizing.
She was such a champ in her response by holding firm through the righteous storm my emotional allies had thrown at her, and I was surprised that I was able to call these forces back into my command and turn our interaction into sunnier weather.
She said that she would speak to her supervisor, and I said that for her stalwart professionalism, I would stay on the line and give her a good rating.
She called me back soon and told me that I had been granted the full fee reversal!
Candid Corvid Productions 